These Terms of Service govern access to and use of the websites, software, applications, APIs, integrations, modules, support and related services provided by Vyapic Private Limited under the brand Vyapic.

By creating an account, accepting a proposal or order form, purchasing a subscription, connecting an integration, accessing the platform or otherwise using the services, you agree to these Terms.

If you use the services on behalf of a company or organization, you represent that you are authorized to bind that organization. In that case, “Customer,” “you” and “your” refer to that organization.

If you do not agree to these Terms, do not access or use the services.

• “Account” means an account used to access the services.
• “Authorized User” means an employee, contractor, agent or other individual whom the Customer permits to use the services.
• “Customer Data” means information, records, messages, files, documents, instructions and other content submitted to or processed through the services by or for the Customer.
• “Documentation” means user guides, technical instructions and product documentation made available by Vyapic.
• “Order Form” means a proposal, quotation, subscription order, statement of work or other commercial document accepted by the parties.
• “Services” means the Vyapic platform, modules, integrations, APIs, support and related offerings.
• “Third-Party Service” means a product or service provided by an entity other than Vyapic.

Vyapic provides an AI-powered business operating platform. Depending on the Customer’s subscription and configuration, the Services may include:

• Customer Relationship Management;
• lead, enquiry and opportunity management;
• sales, quotation and target management;
• order and dispatch management;
• purchase, procurement and vendor management;
• inventory, stock and warehouse management;
• manufacturing, production, machine and shop-floor management;
• product, variant and bill-of-material management;
• finance, invoicing, costing, accounting and profitability reporting;
• Human Resource Management System;
• payroll, attendance, shift and leave management;
• project, task and workflow management;
• helpdesk, complaint and grievance management;
• appointment and calendar scheduling;
• document and knowledge management;
• WhatsApp and supported communication integrations;
• dashboards, business intelligence and analytics;
• AI-generated reply suggestions and summaries;
• AI chatbots and AI voice agents;
• document, image, audio and message analysis;
• lead, task and intent detection;
• knowledge-base automation; and
• other modules introduced from time to time.

Specific features, usage limits, implementation work, support levels and commercial terms may be described in an Order Form.

The Services are primarily intended for lawful business and organizational use.

An account administrator must:

• be at least 18 years old;
• have authority to represent the Customer;
• provide accurate registration and business information;
• maintain current account information; and
• use the Services only for lawful purposes.

The Customer is responsible for determining whether the Services are appropriate for its business, industry and regulatory requirements.

The Customer is responsible for:

• all activity conducted through its Accounts;
• controlling and supervising Authorized Users;
• assigning appropriate roles and permissions;
• maintaining accurate user details;
• removing access when it is no longer required;
• protecting credentials, devices, tokens and API keys;
• enabling available security controls;
• promptly informing Vyapic of suspected unauthorized access; and
• ensuring that Authorized Users comply with these Terms.

Credentials must not be shared between individuals unless the applicable feature expressly supports shared access.

The Customer must:

• comply with applicable law;
• obtain required permissions, notices, consent and opt-in;
• ensure Customer Data is collected, submitted and processed lawfully;
• maintain accurate records;
• configure access, workflows and automations responsibly;
• review AI-generated and automated outputs;
• ensure communications are sent only to appropriate recipients;
• honour opt-out, correction and deletion requests;
• maintain backups or exports appropriate to its business needs;
• protect integration credentials; and
• cooperate with reasonable security, verification and compliance requests.

The Customer remains responsible for its business operations and decisions made using the Services.

The Customer and Authorized Users must not use the Services to:

• violate applicable law or another person’s rights;
• send spam, unlawful marketing or unsolicited communications;
• mislead, deceive or impersonate another person or organization;
• harass, threaten, exploit or discriminate unlawfully;
• distribute malware or harmful code;
• gain or attempt unauthorized access to systems or data;
• interfere with the availability, security or integrity of the Services;
• bypass technical restrictions or usage limits;
• scan, probe or test vulnerabilities without written authorization;
• scrape, export or extract data in an unauthorized manner;
• reverse engineer the Services except where such restriction is prohibited by law;
• resell or provide unauthorized access to the Services;
• process stolen or unlawfully obtained data;
• infringe intellectual-property, confidentiality or privacy rights;
• facilitate fraud, exploitation, terrorism or criminal activity;
• send communications to people who have opted out;
• use the Services for prohibited or restricted content; or
• use the Services in a way that creates a material security, legal or reputational risk.

We may investigate suspected misuse and suspend affected Accounts or functionality where reasonably necessary.

Where the Customer uses WhatsApp functionality, the Customer is responsible for:

• maintaining a valid Meta Business Portfolio and WhatsApp Business Account;
• maintaining ownership or authorization for connected phone numbers;
• providing accurate business-profile information;
• obtaining recipient opt-in or another appropriate lawful basis;
• maintaining evidence of opt-in where applicable;
• using approved templates where required;
• respecting applicable customer-service-window requirements;
• honouring opt-out requests;
• complying with Meta and WhatsApp policies;
• monitoring account quality, messaging restrictions and limits;
• maintaining the required Meta billing method; and
• paying applicable Meta or WhatsApp charges.

The Customer must not use WhatsApp functionality to send misleading, unlawful, abusive or unsolicited messages.

Vyapic does not guarantee approval of a business display name, template approvals, official account verification, or continuous availability of Meta services.

Where the Customer connects Google OAuth, Calendar, Workspace or another supported Google service, the Customer is responsible for:

• maintaining a valid Google account;
• granting only appropriate permissions;
• ensuring that Authorized Users have authority to connect the account;
• reviewing Google’s terms and privacy settings;
• protecting Google credentials and access rights; and
• revoking the integration when it is no longer required.

Vyapic will use the granted access only to provide the enabled feature, subject to the Customer’s configuration and the applicable permission scope.

Personal data is processed according to the Vyapic Privacy Policy, these Terms, the applicable Order Form, a Data Processing Agreement where executed, and applicable law. When Vyapic processes personal data on the Customer’s instructions, the Customer generally acts as the Data Fiduciary or controller and Vyapic generally acts as the Data Processor or service provider.

Each party may receive confidential information from the other. The receiving party will use confidential information only for the agreed purpose; protect it using reasonable care; disclose it only to persons who require access under confidentiality obligations; and not disclose it to third parties except as permitted by these Terms or law.

Vyapic and its licensors retain all rights in the platform, software, source code, APIs, architecture, workflows, designs, documentation, models, templates, branding and related intellectual property. Except for the limited right to use the Services during an active subscription, no ownership right is transferred to the Customer.

If the Customer provides suggestions or feedback, Vyapic may use that feedback to improve its products and services without payment or restriction, provided it does not disclose Customer confidential information without authorization.

The platform may depend on services provided by Meta, WhatsApp, Google and Amazon Web Services. These services are governed by the applicable provider’s terms, policies, technical limits and availability. Vyapic is not responsible for decisions or service changes made independently by a third-party provider.

The Customer will pay the fees stated in the applicable Order Form. Unless otherwise stated: fees are exclusive of applicable taxes; taxes will be charged as required by law; invoices are payable by the stated due date; subscription fees may be charged in advance; usage-based fees may be billed in arrears; payment obligations are non-cancellable; and paid fees are non-refundable. Overdue amounts may result in suspension or termination.

Meta, WhatsApp, Google, telephony, email, AI, storage or other providers may charge based on messages, country, category, calls, model usage, storage, API requests or other consumption. The Customer is responsible for applicable third-party charges unless the Order Form expressly states otherwise.

Trials, demonstrations, previews and beta features may have limited functionality; be changed or discontinued; contain errors; have reduced support; be subject to separate limits; and be unsuitable for production or critical use. Beta features are provided without service-level commitments.

Vyapic will use commercially reasonable efforts to provide the Services. The Services may be unavailable because of scheduled or emergency maintenance, infrastructure failure, third-party outage, or force majeure events outside reasonable control. Support scope and service levels may be specified in an Order Form.

Vyapic may modify the Services to add features, improve performance, address security issues, comply with law, respond to third-party API changes, or remove obsolete functionality. Where practicable, reasonable notice will be provided if a change materially reduces a paid core feature.

Vyapic may suspend access where reasonably necessary because of overdue payment; security risk; unauthorized use; suspected fraud; legal or regulatory requirements; or violation of these Terms. Where practicable, notice and an opportunity to remedy will be provided.

These Terms continue while the Customer uses the Services. Either party may terminate in accordance with the applicable Order Form. Vyapic may terminate or disable access where a material breach is not corrected, use is unlawful, or payment remains overdue after notice.

Following termination: access may be disabled; integrations disconnected; outstanding fees remain payable; and Customer Data will be handled according to applicable retention terms. Provisions relating to payment, confidentiality, IP, liability, and dispute resolution survive termination.

The Customer should export required information before termination. Following the applicable retention period, Vyapic may delete or anonymize Customer Data unless a longer period is agreed or legally required.

To the extent permitted by law, the Customer will defend and indemnify Vyapic against third-party claims arising from unlawful Customer Data; violation of law; messages sent without required authorization; infringement; or misuse by Authorized Users.

To the maximum extent permitted by law, the Services are provided on an “as available” basis without guarantee that online services will be uninterrupted or error-free. Vyapic does not provide legal, medical, tax, accounting or investment advice.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special or consequential damages. Each party’s aggregate liability will not exceed the fees paid or payable by the Customer for the affected Services during the 12 months immediately preceding the event giving rise to the claim.

Neither party is liable for delay or failure caused by events outside its reasonable control, including natural disasters, war, civil disturbance, government action, power or internet failure, telecommunications failure, cloud outage or widespread cyberattack.

These Terms are governed by the laws of India. Disputes not resolved within 30 days may be referred to arbitration under the Arbitration and Conciliation Act, 1996 in Ahmedabad, Gujarat, conducted in English. Courts in Ahmedabad, Gujarat have exclusive jurisdiction.

Vyapic may update these Terms to reflect changes in the Services, third-party integrations, law, security requirements or business operations. Material changes may be communicated through the website, platform or email. Continued use constitutes acceptance.

If a provision is held unenforceable, the remaining provisions remain effective. The Order Form, these Terms, the Privacy Policy and any executed Data Processing Agreement form the complete agreement governing the applicable Services.